Before your visit

Booking Policies & Spa Etiquette.

Your treatments at Resonance Marin are reserved especially for you. Please read the following before your first visit, it takes two minutes and ensures your experience and that of every other client is exactly what it should be.

Cancellation & Rescheduling

CancellationPolicy.

When you miss an appointment with us, we lose not only your business but the opportunity to serve another client during that time. Your reservation is a commitment we both make, these policies protect that time on both sides.

Standard appointments

Please notify us at least 24 hours in advance if you need to cancel or reschedule. If you find someone to take your appointment, we are happy to transfer it, just let us know the name before the appointment time. To cancel or reschedule, call us at (415) 891-3328 or email info@resonancemarin.com.

Groups of 3 or more

For bookings of 3 or more services, please notify us at least 5 days in advance to cancel or reschedule. Cancellations with less than 7 days notice for group bookings will incur the full service charge.

Arrival

The time confirmed is the start of your session, not your arrival time. Out of respect for your practitioner, the client before or after you, and your own experience, please plan to walk in at least 10 minutes before your scheduled time. This gives you time to change, shower if you wish, and settle in the lounge so that you are ready and relaxed when your practitioner comes to collect you, rather than beginning your treatment still in transition. Late arrival will result in a shortened session ending at its scheduled time, and the full service fee applies.

Late cancellations, how we handle it

We will always try to fill your appointment first.

Transfer your appointment. If you can no longer make it, you are welcome to find someone to take your slot, a friend, family member, or colleague. Simply let us know the name before the appointment time and we will transfer it at no charge.

We will try to fill it from our waitlist. When you notify us of a late cancellation, we immediately reach out to clients on our waitlist for that time. If we are able to fill the appointment, no charge is applied.

The fee applies only if we cannot fill the slot. If neither a transfer nor a waitlist fill is possible, 100% of the scheduled service will be charged. We recognise this is a last resort, it reflects the reality of an appointment that could not be recovered.

The full fee always applies, no exceptions

The following are not eligible for waitlist recovery:

Missed appointments with no prior notice, including same-day bookings. A no-show gives us no opportunity to fill the slot or reach the waitlist.

Group cancellations (3 or more services) with less than 7 days of notice.

Sessions shortened or modified due to client lateness, the time lost cannot be recovered.

Reserving & Billing

Payment &Booking.

Credit card required

All services require a valid credit card to guarantee your reservation, including services intended to be paid with a gift card. Please have your credit card and gift card number ready when booking.

When you are charged

You will not be billed at the time of booking. Your card is charged only if there is a cancellation or no-show within 24 hours of your scheduled service, or within 7 days of a group service. At checkout, guests may choose their preferred payment method.

Gift cards

Gift card payments require a valid credit card on file to secure the reservation. Please have your gift card number ready when booking. Your gift card will be applied at checkout.

Your card data is secure. For your security, we do not store your full credit card information. Our payment processor provides us with a secure, unique encrypted token that cannot be used by anyone else to charge your account.

Confirmations & Communications

Email + Text Confirmations.

At booking

Immediately upon booking, you will receive both a text and email confirming your appointment details. Please review your confirmation email thoroughly and keep an eye on subsequent emails from Resonance Marin.

48 hours before

You will receive an automated email and text 48 hours before your appointment with instructions to confirm or cancel. Please confirm by clicking "confirm" in the email body.

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Do not reply to automated emails or texts to cancel or reschedule. The only acceptable ways to cancel or reschedule are:

Call us: (415) 891-3328
Email us: info@resonancemarin.com

Before & During Your Visit

SpaEtiquette.

Resonance Marin is a quiet environment by design. The following applies to all guests, not because we need rules, but because the experience you came for depends on everyone in the space honouring it.

Arrive early. Not on time.

The time on your confirmation is the start of your session, not your arrival time. Please plan to walk in at least 10 minutes before your scheduled time. This gives you the opportunity to change, shower if you wish, and settle into the lounge so that when your practitioner comes to collect you, you are already at ease and your full session can begin without rush. Arriving on time or late compresses the transition, and it is your own treatment time that shortens as a result. Out of respect for your practitioner and the client after you, sessions end at their scheduled time regardless of when they begin. Free parking is available directly in front of the building and in the adjacent lot.

Phones away. Completely.

Resonance Marin is a phone-free environment during treatments. We ask that your phone be silenced and put away, not on the table, not face-down on the floor, away. This applies to the full duration of your session. The quiet this creates is part of what you are here for. If you are expecting an urgent call, please let us know when you arrive and we will hold your phone at reception.

Hushed voices throughout.

Resonance Marin is a full-quiet spa, hushed voices throughout, not just in treatment rooms. From the moment you enter, we ask that conversations be kept low and brief. Other clients may be in a treatment state before or after their session. The environment you benefit from is one that everyone in the space is maintaining together.

If something isn't right, say so.

Pressure too deep or too light, room temperature uncomfortable, a product you would prefer not to have used, please communicate this with your practitioner at any point during your session. We would rather know immediately than have you leave without the experience you came for. No question is too small and no preference is unreasonable.

Questions before your visit

We're here to help.

(415) 891-3328 info@resonancemarin.com Find us →