cancellation Policy

Your treatments at Resonance Marin are reserved especially for you. We value your business and as a sign of respect for your time and that of our team members, we have implemented these policies.

Missed appointments amount to missed opportunies

When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to the following policies:

Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

For groups of 3 or more people, please notify us at least 7 days in advance.

Please leave plenty of time to arrive to your appointment at least 10 minutes before the starting time, anticipating traffic and parking.

Under the following circumstances, 100% of the scheduled service will be charged:

• Cancellations with less than 24 hours of notice

• Cancellations of groups of 3 or more with less than 7 days of notice

• Missed appointments with no prior notice, including appointments made on the same day

• Shortened or modified services due to client lateness

Reserving and Billing: Credit Cards/Payment Methods

All services require a valid credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card and gift card number ready when booking.

You will not be billed unless there is a cancellation or no show within 24 hours of your scheduled service or 7 days of your group service. Upon checkout, guests may choose their method of payment. If you are paying with a credit card you will need to have it on hand.

Please note: For your security, we do not store your full credit card information. Rather, our payment processor provides us with a secure, unique token that is encrypted and cannot be used by anyone else to charge your account.

Email/Text Confirmations + Communication

Immediately upon booking, you will receive both a text and email confirming your appointment details.  Please make sure to review your email thoroughly and be aware of any subsequent emails coming from Resonance Marin.

You will receive another automated email and text message 48 hours before your scheduled appointment which includes instructions for either confirming or cancelling the appointment.   Please confirm your appointment by clicking “confirm” in the body of the email.   

If you need to cancel or reschedule your appointment, DO NOT REPLY TO THE AUTOMATED EMAIL OR TEXT MESSAGE.  The only acceptable forms of communication for canceling or rescheduling appointments include calling us at 415-891-3328

or

emailing us at info@resonancemarin.com.