HOW TO SPA

OPENING TIMES

Tuesday to Saturday 10am - 7pm    Sunday 10am - 5pm.

Mondays reserved for private events

ARRIVAL TIME

We encourage you to arrive 15 minutes before your service so that you may change and enjoy a cup of tea in our relaxation lounge. The Spa will provide luxurious towels, robes and slippers as well as any amenities required for use during your spa visit.

Please be advised that late arrivals will result in a reduction of treatment time.

SPA ETIQUETTE

Our Spa environment is one of relaxation and tranquility. Please respect all spa guests’ right to privacy and serenity. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone.

CANCELLATION POLICY

Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled.

 RETURN POLICY

All returns must be initiated within 14 days of initial purchase and be accompanied by a receipt.

If returned unopened, undamaged and unused product will receive a store credit.

 Opened, damaged or used product is non-refundable.

VALUABLES

The Spa accepts no responsibility for loss of valuables and jewelery at any time on the spa premises.

LOST PROPERTY

All lost property found on the premises should be handed in at reception. Items will be stored for 4 months, if they are not collected within this time they will be donated to local charities. Liquids, undergarments and hair brushes are kept for 24 hours only.