HOW TO SPA

OPENING TIMES 

Wednesday - Sunday 10am - 6pm.

ARRIVAL TIME

We encourage you to arrive 15 minutes before your service .

Please be advised that late arrivals will result in a reduction of treatment time.

SPA ETIQUETTE

Our Spa environment is one of relaxation and tranquility. Please respect all spa guests’ right to privacy and serenity. In light of this, the spa is a mobile phone, pager, camera and smoke-free zone.

CANCELLATION POLICY

NOT APPLICABLE during COVID-19 Procedures.

Please provide at least 48 hours notice if you need to reschedule a treatment; 72 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. Unless we are able to fill the opening with a waitlisted guest late cancellations will be charged 50% of treatments scheduled. No show will be charged 100% of treatment scheduled. 

 RETURN POLICY

All returns must be initiated within 14 days of initial purchase and be accompanied by a receipt.

If returned unopened, undamaged and unused product will receive a store credit.

 Opened, damaged or used product is non-refundable.

VALUABLES

The Spa accepts no responsibility for loss of valuables and jewelery at any time on the spa premises.

LOST PROPERTY

All lost property found on the premises should be handed in at reception. Items will be stored for 4 months, if they are not collected within this time they will be donated to local charities. Liquids, undergarments and hair brushes are kept for 24 hours only.

COVID-19 PROTOCOLS & PROCEDURES

We are looking forward to welcoming you back to Resonance Marin for acupuncture treatments and want you to know that we are taking the utmost care to provide a safe and clean environment.  Staggering appointment times, reducing seating capacity in our guest lounge and common spaces, maximizing our already strict sanitizing protocols, minimizing touch points and wearing personal protective equipment are just some of the ways we are altering our regular procedures to further protect you and our employees. 
As further guidance is issued form our local, state, and federal agencies and from the California Acupuncture Board, we will make further adjustments to our operating procedures.  We sincerely thank you for your support as we navigate the ever-changing landscape of our recovery from COVID-19.
PLEASE READ THE FOLLOWING
STAY HOME IF YOU ARE SICK
  • We will not be treating patients with the following symptoms: cold, flu, fever, cough, sore throat, shortness of breath, diarrhea, vomiting, chills/body aches. 
  • Please stay home if someone in your household or workplace has a suspected or confirmed case of COVID-19
  • If you have had a recent exposure or onset of symptoms, please call 415-891-3328 or e-mail info@resonancemarin.com to cancel your appointment; All cancellation fees are currently waived.
PHYSICAL DISTANCING:
  • Appointments will be spaced out in 15-minute intervals.  Please arrive 5-10 minutes before your appointment.  Until physical distancing requirements are lifted you will be brought directly into your treatment room to wait.   Filtered water will be provided.
SANITATION, DISINFECTING, CLEANING AND PPE PRACTICES
  • All guests will be provided a clean face mask or face shield at the reception desk which is REQUIRED to be worn during the treatment and will wash hands before putting it on.  Upon checking out, guests will remove provided face protection.
  • Acupuncturists will wear face masks and/or face shields, depending upon the treatment.  Hands will be washed at the beginning and end of each session and as needed in between. 
  • Patients must wear a mask and/or shield in all spaces.
  • Hard surfaces will be sanitized between patients (door handles, payment terminals, toilets, sinks, etc)
  • Cloth table coverings and blankets will be changed after each patient in the private rooms.